We ship our beef and pork within the continental US. To ensure your order arrives frozen and in excellent condition, we use two shipping zones:

• UPS Ground (1–2 Days) — Alabama, Arkansas, Connecticut, Delaware, District of Columbia, Florida, Georgia, Illinois, Indiana, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Mississippi, New Hampshire, New Jersey, New York, North Carolina, Ohio, Pennsylvania, Rhode Island, South Carolina, Tennessee, Vermont, Virginia, West Virginia, and Wisconsin.
  
• UPS Next Day Air — Arizona, California, Colorado, Idaho, Iowa, Kansas, Minnesota, Missouri, Montana, Nebraska, Nevada, New Mexico, North Dakota, Oklahoma, Oregon, South Dakota, Texas, Utah, Washington, and Wyoming
  

This system allows us to balance food safety, quality, and cost for our customers.

Ground-Eligible States

• Orders over $200 → Free Shipping
• Orders under $200 → $25 flat rate
  

Next Day Air States

• Rates are calculated directly by UPS at checkout
• You pay the exact carrier cost — we do not add handling or packing fees

To avoid weekend delays, we ship once weekly on Tuesdays.

• Orders placed before Monday at 11:00 PM ship the next day (Tuesday)
  
• Orders placed after Monday at 11:00 PM will ship the following Tuesday
  

You’ll receive tracking information when your order leaves the farm.

We carefully pack every box by hand using:

• Insulated liners made for frozen perishables
• A generous amount of dry ice
• Vacuum-sealed, flash-frozen cuts
• Reinforced shipping boxes that withstand transit

Your meats will arrive frozen or very cold to the touch.

Dry ice naturally evaporates during shipment—that’s what it’s meant to do.

It’s perfectly normal for your box to arrive with little or no dry ice remaining.

As long as the meat is frozen or cold to the touch, it is safe to freeze or enjoy.

Nope!

Your meats are packed to stay frozen for several hours after delivery.

We ship no-signature-required so your box can be safely left on your porch.

If you live in an apartment or neighborhood that require special delivery instructions - please include those in the order note. We are not responsible for addresses that were incorrectly.

It’s normal for a few cuts to soften around the edges during transit.

As long as the product is still cold, it is safe to cook or refreeze.

If anything ever arrives warm or compromised, contact us within 24 hours — we’ll make it right.

Most or all of the dry ice in the box should have sublimated by time of arrival; however, if any dry ice remains:

• Do not touch with bare hands
• Leave it inside the box to evaporate in a safe, ventilated area
• Keep away from children and pets
• Do not place in your freezer or refrigerator
  

Yes! Customers can choose Local Pickup/delivery during checkout.

Pickup is available at Matthews Community Farmers Market on Saturdays. Local delivery is every Thursday.

Absolutely.

Every box is packed with care and can be shipped as a gift.

We’re happy to include a handwritten note — just add your message at checkout.

No.We never inflate shipping prices or charge hidden fees.

You’ll either receive:

• Free ground shipping,
• A flat $25 ground rate
• The exact UPS Next Day Air label cost.

That’s it.

We stand fully behind the quality of our packing, insulation, and dry ice. Your box should arrive frozen or safely cold.

However, we cannot replace orders that have been left outside for prolonged periods after delivery (for example, if a customer is out of town or forgets an order is arriving).

Once the carrier scans “delivered,” the responsibility shifts to the customer to retrieve the box promptly.

If there is ever a genuine shipping issue — delays, damage, or warm product upon arrival — please contact us within 24 hours and we will make it right.

Because our products are perishable, we do not accept physical returns of beef or pork once they have shipped or been picked up.

If your order arrives warm, damaged, or compromised, please contact us within 24 hours of delivery and include photos of the box and product. However, we cannot replace orders that have been left outside for prolonged periods after delivery (for example, if a customer is out of town or forgets an order is arriving).

Once the carrier scans “delivered,” the responsibility shifts to the customer to retrieve the box promptly.

We will review the situation and work with you to make it right.

We take great care to pack every order with insulated liners and dry ice so it arrives frozen and safe.

However, because our products are perishable, we’re unable to offer replacements or refunds for orders that are left unretrieved for an extended period after delivery (for example, if a customer is out of town or forgets an order is arriving).

If an item is missing or incorrect, please reach out within 24 hours so we can quickly resolve the issue.

Occasional carrier delays can happen. If your package is significantly delayed and arrives warm or unsafe, please contact us within 24 hours and we’ll help evaluate the situation.

Because our meats are food products, we cannot offer refunds for personal preference, changes of mind, or ordering errors.

Please email us at info@allenfamilyfarmsnc.com with:

• Your order number
• Photos of the package (if applicable)
• A brief description of the issue

We’re a small family farm and truly appreciate your understanding as we work to care for both our customers and our animals.